Contact us
NEED HELP OR GOT QUESTIONS?
Our team handles everything from shipping and orders to getting the best results out of your tape. Send a message below and we will come back to you within 24 hours, Monday to Friday.
Contact form
Before you write
MOST ANSWERS ARE ALREADY HERE
The six things people message us about most. If yours is not on the list, the form above reaches the same team.
Where is my order?
Every order ships with tracking, and the link arrives by email as soon as it leaves us. Check your spam folder first if you cannot find it.
If tracking has not moved for more than five working days, message us with your order number and we will chase it.
How long does delivery take?
Orders are dispatched within one working day. Delivery then depends on where you are, and the estimate shown at checkout is the one to go by.
Can I change or cancel my order?
Yes, as long as it has not shipped. Message us with your order number as soon as you can and we will catch it if it is still with us.
How do I return something?
Every order is covered by a 30-day money-back guarantee. Contact us with your order number and we will refund you in full, no questions asked.
How do I manage my subscription?
Subscriptions can be paused, skipped or cancelled at any time from the account link in your subscription confirmation email.
If you cannot get in, send us the email address you ordered with and we will sort it for you.
Is Zygo Tape safe for sensitive skin?
It is 100% hypoallergenic cotton with a skin-safe adhesive that peels away with light pressure and leaves no residue.
If your skin is very reactive, patch test on your forearm for a night first. If you have a blocked nose, a cold, or a diagnosed breathing condition, speak to your doctor before using it.